Quality Collision Center

Surveillance In Your Business Can. . . Reduce Theft from Inside and Out Theft remains a major issue. In fact, there could be as many as 275 million incidents of retail theft globally each year, reports Matt Pillar. Pillar is the editor in chief at Integrated Solutions...

We are a family business. We struggle together, we stand together and we celebrate together. Our team members are part of our family. I, Patricia, love to work with my husband and my son in the business. We trust each other and we are happy to give always 100% and the...

5) Follow Your Intuition Finally, it's important to trust your intuition about the shop you're considering. If a shop isn't busy, maybe that's because customers are avoiding it because of shoddy repairs. If the place is really dirty, cluttered or disorganized, this...

4) Ask the Right Questions When choosing a body shop, "you don't go in with your pocketbook open," Mallette explains. "You go in smart," and ask some key questions. Does the shop provide a written warranty? And if so, for how long? What does the warranty cover? A...

3) Get Several Estimates Taking your car to several auto body shops for repair quotes is the best way to avoid overcharges, Mallette notes. "I'll tell people to go get some estimates and bring 'em back to me. I'll match estimates if I can." And while it's important to...

2) Consider the Operation's Location and Overhead "Where you get screwed in our business is labor hours," Mallette explains. His shop charges $40 per hour for labor. But in ritzy parts of West Los Angeles, the per-hour labor charge is $60-$65. In wealthy Newport...

It's not uncommon for estimates from different body shops to vary wildly. One shop might give you an estimate for $500 while another wants $2,000 for the work. What's the difference? And when is it OK to choose the cheaper shop? John Mallette, owner of Burke Auto Body...